Refund policy

Every Rosterpress shirt is made to order with your names, numbers and team details, so we cannot resell returned items. That is why we focus on getting every order right — and why we fix it quickly when something goes wrong on our side.

Made-to-Order Products

Your shirts are printed only after you order. For this reason we do not accept returns or exchanges for reasons that are not a production or shipping problem. Please check the size guide on each product page and review your personalization carefully before you check out.

Misprints, Damage or Wrong Items

If your order arrives with a misprint, a defect, damage from shipping, or the wrong item, we will reprint it or refund you. To request this:

  • Email support@rosterpress.com within 30 days of delivery.
  • Include your order number.
  • Attach a clear photo of the problem (and of the size label if it is a sizing defect).

We usually reply within 24 hours on business days. You do not need to send the item back unless we ask you to.

What We Cannot Accept

  • Change of mind after the order has been printed.
  • A wrong size chosen at checkout. Exact measurements for each style are listed on its product page.
  • Spelling or content errors in personalization typed by the customer (names, team names, numbers). We print exactly what you enter.
  • Small color differences between your screen and the printed fabric.
  • Requests made more than 30 days after delivery.

How Refunds Are Paid

Approved refunds go back to your original payment method. Once we process the refund, it usually appears on your statement within 5–10 business days, depending on your bank or payment provider. Original shipping fees are refunded when the whole order was affected by our error.

Cancellations and Changes

You can cancel or change an order within 12 hours of placing it. After 12 hours your order may already be in production, so it can no longer be cancelled or changed. See our Cancellation & Changes page for details.

Contact

Questions about a refund or reprint? Email support@rosterpress.com with your order number.