Shipping policy
- Processing Time
- Shipping Rates
- Delivery Times
- Tracking Your Order
- Where We Ship
- Customs, Duties and Taxes
- Lost or Stolen Parcels
- Wrong or Incomplete Address
Every Rosterpress shirt is printed to order for you and your team. This policy explains how long production takes, what shipping costs and when your order should arrive.
Processing Time
Because each shirt is custom printed after you order, production takes 3–5 business days before your order ships. Business days are Monday to Friday, excluding US public holidays. Team orders that need a logo check start production once you approve the final design.
Shipping Rates
| Destination | Order | Shipping |
|---|---|---|
| United States | 4 or more shirts | Free |
| United States | 1–3 shirts | $5.99 |
| International | Any order | Calculated at checkout |
Free US shipping applies automatically at checkout on orders with 4 or more shirts.
Delivery Times
Delivery times are counted from the day your order ships, after production:
- United States: 7–12 business days
- International: 10–20 business days
These are estimates from our carriers. Weather, peak seasons and customs checks can occasionally add a few days. If your team has an event date, tell us when you order or use our Team Quote form so we can advise you before you buy.
Tracking Your Order
When your order ships we email you a tracking link. You can also look up your order at any time on our Track Your Order page. Tracking can take 1–2 business days to show the first scan.
Where We Ship
We ship to addresses in the United States and to the international countries listed at checkout. We are not able to ship to APO, FPO or DPO military addresses at this time.
Customs, Duties and Taxes
International orders may be charged import duties, taxes or customs fees by the destination country. These charges are set by local authorities, are not included in our prices or shipping fees, and are paid by the buyer. Parcels refused because of unpaid duties are not eligible for a refund.
Lost or Stolen Parcels
If tracking shows your parcel as delivered but you cannot find it, please check with neighbors and your local post office first, then email us at support@rosterpress.com within 14 days of the delivery date. We will open a claim with the carrier and work with you on a solution. If a parcel is lost in transit before delivery, we will reprint and resend your order at no cost.
Wrong or Incomplete Address
Please double-check your shipping address at checkout. If you spot a mistake, email us right away — we can update the address before your order ships. Orders returned to us because of an incorrect or incomplete address can be reshipped once the shipping cost is paid again.